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Hi, I’m Marianne — a Virtual Assistant & Customer Support Specialist.
I help e-commerce brands, Etsy shop owners, and small business owners save time and scale by handling their customer service, order management, and admin workflows.
If you’re feeling overwhelmed with inboxes, customer inquiries, or day-to-day operations, I’ll make things easier by creating smooth systems, SOPs, and reliable support.
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<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Customer Support
Assist customers via email and chat by resolving issues and ensuring a positive, helpful experience.
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<aside> <img src="/icons/hand_gray.svg" alt="/icons/hand_gray.svg" width="40px" /> Admin Support
Assist with scheduling, documentation, and daily operations to support team efficiency.
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<aside> <img src="/icons/keyboard_gray.svg" alt="/icons/keyboard_gray.svg" width="40px" /> Data Entry Accurately input, update, and manage information in databases or systems to support business operations
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Customer Service Shift Manager –E-commerce
Led a team of 10 agents during peak shifts, handling both email and chat support for e-commerce operations. Took ownership of escalated cases, streamlined communication, and implemented workflow improvements. Created SOPs to maintain consistency and quality across the team. Also handled data entry, data management, product uploads, and lead generation tasks, ensuring accuracy and efficiency in daily operations.
Customer Support
Assisted with live chat and booking coordination for car racing events. Handled customer inquiries, helped manage reservations, and ensured smooth communication during high-traffic event periods.
Customer Support & Fulfillment
Handled customer inquiries, refunds, and delivery issues through Shopify and PayPal. Supported order fulfillment, social media moderation, and assisted with P&L data tracking to ensure smooth e-commerce operations.